Had a pool put in by another company which had many issues. Ali came out and has helped me with the mess I had from the other company. We are going to have to redo the pool because of cracking and premature wearing, but Ali told me to just wait until it got worse. She could of gone ahead and had me redo the pool and made money but instead looked out for my best interest and cost. Paul has done several services on our pool. He is there when he is supposed to be and does a great job. Ali and Crystal Pools will always handle anything to do with our pool.
Ali’s ‘hands on’ approach during each phase of construction was reassuring. Her expertise is not limited to the pool itself, but extends to the integration of the pool house, lightscape, landscape and hardscape design as well. Ali’s dedication to providing excellent design, construction, and service has been impressive. She is as responsive to our follow-up questions today as she was during planning and construction.
During the design phase, Ali used state of the art simulations and CAD tools to help visualize the final product. She worked closely with us and took the time to understand our needs, desires, and budget. Her design was coupled with strong engineering and quality construction practices too… In designing and constructing that project, Ali exceeded are already high expectations. She created a design that complemented our home architecturally and stylishly. Her design took advantage of the natural environment and blends and complements our hone, the lakefront view, and the style.
We used Crystal Pools to conduct a pre-purchase inspection of the pool in a home we are buying. They were very thorough and took the time to explain the pool operations (first time pool owners) and detail all of the repairs discovered during the inspection including a breakdown of the costs.
Crystal Pools is an outstanding company. Paul came to service my pool/spa and took his time to provide me with a very detailed indoctrination and overview of my pool system. He identified the problem with my spa immediately upon arriving and fixed the problem. I will be using Crystal Pools again.
Outstanding in every way. Great design, communication, on schedule and first rate service in every respect. The pool is beautiful and the quality of the construction is evident.
Being first time pool owners (and to be honest not knowing much about pools---cleaning it), Crystal Pools does an exceptional job every week! There was one particular cleaning that I was just blown away. We recently got solar panels on our roof to heat up the pool...little tiny pieces from the shingles were getting loose and falling into the pool which then started staining the bottom of the pool and around it...
At first we didn't know what was turning the pool green because our pool never got that color with the weekly cleaning. Our pool was so green and really gross looking almost like it was attacked by an algae virus that was spreading like wild flowers. Then comes Wednesday our pool cleaning day...we were busy out and about almost the whole day, and I felt bad I didn't warn them of the pool beforehand...I was so worried they wouldn't be able to clean it and it'll take forever to finally get it back to the blue crisp water...but we came home and WOW...just WOW....it looked like a brand new pool!!! I seriously couldn't believe it! Not sure what they did but it was amazingly clean!! Totally made my day :). Also if we ever had something wrong with the pool they always have been able to fix it...great work! I would highly recommend Crystal Pools!
Crystal Pools was very professional from the start of this project to the finish. They completely resurfaced my gunite pool and replaced the tile and redid a small part of the coping. This job was a big project. Their workmen worked hard and were respectful of the rest of my yard which I appreciated. The finished job met all of my expectations and I'm looking forward to warm weather so I can enjoy their hard work.
Crystal Pools has been and will continue to be the best decision I've made in regards to the addition of a pool to our home...Ali came to our home and created the design of our dreams and has been extremely gracious towards us thru this process...I am very grateful for Crystal Pools. I have my estimate and am working to get the financing so we can get started....woo hooo
We used Crystal Pools almost four years ago to renovate & repair our pool. John Rogers was our contact and he was very consultative & accessible. He has continued to stay in touch to offer help & advice. Everyone at the store, Cary, Ali, & Paul are all very helpful & responsive.
I recommend Crystal Pools for all your pool needs & questions.
Gloria Apple
Crystal Pools LLC remodeled our 24 year-old pool and decking that needed an update and was leaking. We are very pleased with the finished result which is easier to maintain and gorgeous. We enjoyed working with Ali and crew of Paul, David, Boo and Kerry. Ali had great ideas for the pool, decking, and the landscaping. The estimate was very detailed compared to other estimates we received. She listened to our wants and needs and we were able to include additions along the way....
Ali continuously monitored the work throughout the process and changes were made when necessary. She let us know what to expect and when a major activity would take place. She and Kerry always responded to calls, emails and texts. The crew were able to make contact with her if a problem or question needed a quick response. The remodel took as long as expected and was ready by swimming season.
Because of the inconsistent estimates it was difficult to compare the amount we paid for the remodel. We feel the remodel is worth the amount we paid.
Ali is proud of her company and it shows in her work ethic and customer service. The new pool, decking, landscaping beds, and paver sidewalks create our own tropical oasis in Columbia. Thank you Crystal Pools!
It was a joy working with the professionals at Crystal Pools. John worked with my vision of what I wanted to do and directed me to the products to achieve my dream. My back yard is a tropical paradise!
Good outfit. Wish I had more thought and critical input on the design. The work is topnotch. I like all of the people I dealt with.
I cannot describe how well Crystal Pools provided us with the most beautiful pool we could have ever imagined. From the initial planning and design through the construction and installation we received the most professional individualized efficient and friendly support and have now enjoyed a trouble free pool for over 4 years now. We would highly recommend them to anyone.
My husband and I hired Crystal Pools to design and build our backyard pool and spa with waterfall. The owner of Crystal Pools worked with us step by step on the design of our pool and spa. It is absolutely gorgeous!!! We have many guests rave about our pool and we could not happier with the final product! I would highly recommend Crystal Pools if you want a spectacular, high end swimming pool and spa!
